Enhanced Network Service
This service reflects our commitment to you: if you experience a fault, our team will be there to support you without hesitation, when you need it most, providing 24/7/365 coverage for your network services. Outside our standard support hours of Monday to Friday, 09:00 to 17:00, you can contact us around the clock to report faults on your Analogue, ISDN2, ISDN30, SIP Channels, and Connectivity.
Benefits
This service provides the peace of mind that our in-house team will be there to provide the support needed to troubleshoot and resolve faults and, where necessary, report to third-party providers. Additionally, this service provides cover against any fees imposed by these third-party providers in the event of a site visit.
Risks of not having it
With most of our customers delivering vital voice and connectivity across these network services, we are determined to make it easier for you to report faults without the worry of any additional charges or unexpected delays in service resolution.